Just Heather
Customer Unsatisfaction

We’ve spent a ton of money at Menards in the last few months, for obvious reasons. Last week we returned some extra things we had and bought some new. When we were making the returns, I told the cashier we needed to spend it right away and she said we would be fine. Well, she was wrong-the debits all came through on Monday and the credits were held until Tuesday, resulting in $178 in overdraft fees.

The bank was completely unwilling to waive them even when I had receipts with the correct time stamps. They claimed the problem was on Menards end and they can only refund for a bank error. I was pretty surprised that National City would rather charge $178 that wasn’t deserved than keep a customer. That account will be closed this week.

Onto Menards, where the front end manager said that the cashier was wrong; it takes a couple days to process credits through their bank. She said she should have given us a store credit to use right away. Then she offered to transfer me to the store manager when I asked about getting my $180 back.

He was so rude (and also an idiot!) He said that it goes immediately to our bank and he doesn’t know why our bank would wait. I explained that his service manager disagreed and he didn’t care. I asked if I was just out $178 for choosing to shop at Menards instead of Lowe’s across the street (my exact words). He said “Yep.” I kid you not—the store manager for a company who claims “Guest Satisfaction is our number one goal” actually said that out loud!

I got a phone number for corporate, but he hung up on me when I asked his name. I called back and got it, but it didn’t it do me much good in calling Menards. They do not answer the phone at corporate; they ask for everything in writing and give you the address and fax before disconnecting you.

I sent a letter to corporate via their website, but I also sent the information to our local Call 6 for Help news investiagtion team. I hope to get my money back from someone somehow. In the meantime, I will tell everyone I know how much they all suck!

4 Responses to “Customer Unsatisfaction”

  1. Looks like you’re not “saving big money at Menards.” Glad I didn’t switch to National City, although there’s plenty of time for Old National to screw me over.

  2. I worked for Menards as a cashier 7 years ago. Let me tell you – they treat the customers no different than they treat their employees – like crap!! I was in a car accident which resulted in a spinal fracture. A letter from my doctor and everything didn’t keep the company from actually FIRING me for not showing up for work!!! It was from that moment on that not only did I refuse to return to work for their company in any capacity but my entire family and I stopped shopping there as well. I’m sorry you had a bad experience there. Unfortunately it’s the norm. And they will continue to do it because they have a huge customer base.

  3. I have just experienced the SAME EXACT THING 9/11/06. I was told that I would be able to get a credit. Two days later I go in and talk to the same guy and he tells me that “I wont honor what I said Friday.” Im out $95 and I spend over 10k a year there.. Their Idiots! I will shop at HomeDepot now. Jason